1 Introduction
Ck4 (ck4.vin) is a trusted online gaming platform in Bangladesh. We place the highest importance on our users' privacy. This Privacy Policy ("Policy") explains how ck4 collects, uses, and protects your personal information.
By using our platform, you agree to this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of our services and contact our support team with any questions.
Ck4 believes that a healthy platform can only be built on transparency and trust. That is why we have written our Privacy Policy in plain, easy-to-understand language so every user knows exactly what they are agreeing to — no complex legal jargon, just a straightforward explanation of how safe your data is with us.
2 What information do we collect?
When you register and use our services on ck4, we collect certain necessary information. This data is used solely to improve service quality and ensure security.
| Type of Information | What is collected | Why it is needed |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | Age Verification & KYC Process |
| Contact Information | Mobile number, email (optional) | Account verification & notifications |
| Financial information | Mobile banking number, bank account | Deposit & Withdrawal Process |
| Device Information | IP address, browser type, device ID | Security & Fraud Prevention |
| Usage Data | Gaming history, transaction logs, session duration | Service Improvement & Responsible Gaming |
3 How do we use your information?
Ck4 uses collected data for specific, limited purposes only. We never use your information for any purpose not outlined in this policy.
- Verifying information required to create and manage your account.
- Processing deposit and withdrawal transactions securely.
- Detecting fraud, money laundering, and suspicious activity.
- Preventing underage access through age verification.
- Providing customer support and resolving issues.
- Informing you about promotions and bonus offers (with your consent).
- Technical improvements to the platform and performance analysis.
- Meeting legal obligations and fulfilling regulatory requirements.
4 Sharing Information with Third Parties
Ck4 does not sell your personal information. However, in certain limited circumstances, data may be shared with specific third parties.
- Payment Processor: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to verify transactions.
- Game providers: Game providers receive limited data necessary to operate Live Casino and slot games.
- Law enforcement: Information may be disclosed to government authorities when required by court order or legal necessity.
- Security Auditor: Independent security experts are granted limited access to verify system security.
All third parties listed above are contractually bound to uphold ck4's privacy standards. They are not permitted to use your information for any other purpose.
5 Cookie Policy
Cookies are small text files stored in your browser. ck4 uses cookies to keep the website running smoothly and to enhance your experience.
- Essential cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
- Functional cookies: Used to remember your preferences, such as language and theme settings.
- Analytical Cookies: Used to understand which pages are visited most — completely anonymously.
You can disable non-essential cookies at any time through your browser settings. Please note that some features may not function properly if you do so.
6 Data Protection Measures
Ck4 uses industry-leading security measures to protect your information. Our security team monitors the platform 24 hours a day.
- All data transfers are secured with 256-bit SSL/TLS encryption.
- Passwords are stored using bcrypt hashing — no plain-text passwords are ever stored.
- Firewalls and intrusion detection systems are actively in place.
- Regular third-party security audits are conducted.
- Physical access to data centers is strictly limited and controlled.
- Automatic account protection is triggered when a suspicious login is detected.
7 Your Rights
As a ck4 user, you have the following rights regarding your personal information. To exercise these rights, please contact our support team.
- Right of access: You can find out what information we hold about you.
- Right to Rectification: You may correct any inaccurate or incomplete information.
- Right to Erasure: In certain circumstances, you may request that your information be deleted.
- Right to Restrict Processing: You may request that the use of your information be restricted in certain cases.
- Right to object: You may opt out of your information being used for marketing purposes.
- Data Portability: You can request a copy of the information we hold about you.
8 How long is data retained?
Ck4 does not retain your information longer than necessary. Data is kept for as long as your account remains active. Once your account is closed, the following rules apply.
- Transaction records: retained for up to 5 years as required by law.
- KYC documents: retained for up to 7 years in compliance with regulatory requirements.
- Gaming history: permanently deleted 3 years after account closure.
- Support conversations: deleted after 2 years.
9 Protection of Minors
Ck4 strictly prohibits anyone under the age of 18 from using the platform. If we become aware that a minor has created an account, that account will be immediately closed and all collected data will be deleted.
- Age verification is mandatory at the time of registration.
- National ID verification is carried out in cases of suspected fraud.
- If you are a parent or guardian and believe your child has been using our platform, please notify us immediately.
10 Changes to the Privacy Policy
Ck4 may update this Privacy Policy from time to time. For any significant changes, an SMS will be sent to your registered mobile number. You can always check the "Last Updated" date at the top of this page to stay informed.
Continued use of ck4 after any changes take effect will be considered your acceptance of the updated policy. We recommend checking this page regularly.
11 Get in Touch
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch. Our privacy team is always ready to help.
- Email: [email protected]
- Website: ck4.vin
- Support: Contact us via 24/7 live chat